36ok Privacy Policy
Your privacy matters to us. This policy explains what data 36ok collects, how it is used, and the rights you have over your personal information.
1. Introduction
36ok ("we", "us", "our") operates the online casino and sports betting platform accessible at https://36ok.pro (the "Platform"). We are committed to protecting the privacy and personal data of every player who registers and uses the Platform. This Privacy Policy ("Policy") describes what personal information we collect, the purposes for which we use it, with whom we may share it, how long we retain it, and the rights available to you as a data subject.
This Policy applies to all visitors to the 36ok Platform, all registered account holders, and all persons who interact with 36ok through any channel, including customer support communications. By creating a 36ok account or using the Platform, you acknowledge that you have read this Policy and agree to its terms. If you do not agree to this Policy, you must not use the Platform.
2. Our Privacy Commitments
36ok takes a principled approach to data privacy. Our four core commitments to every 36ok player are:
3. Information We Collect
36ok collects personal information in the following categories. We collect only the information that is necessary to provide the Service and to comply with our legal obligations:
Identity and Contact Information
When you register a 36ok account, we collect your full name, date of birth, Bangladesh mobile number, and email address (if provided). Date of birth is collected for the mandatory purpose of verifying that you meet the 21+ age requirement. This information forms the core of your account identity record.
Payment and Transaction Data
We collect records of all deposits and withdrawals made through your account, including the mobile wallet service used (bKash, Nagad, Rocket, or Upay), the registered mobile number associated with the wallet, transaction amounts, timestamps, and transaction reference numbers. We do not store full wallet PINs or passwords — payment authentication is handled directly by the wallet provider's own secure system.
Device and Technical Data
When you access the Platform, our servers and analytics systems automatically record your IP address, device type and operating system, browser or app version, session start and end times, pages or sections visited, and approximate geographic location derived from IP address. This technical data is used for fraud prevention, platform security monitoring, and performance optimisation.
Gaming and Betting Activity
We maintain full records of your game play history, bets placed, bet amounts, game outcomes, cricket betting markets accessed, cricket match selections, odds accepted, and bonus usage. These records are required for the accurate settlement of bets, for the detection of collusion and fraud, for responsible gaming monitoring, and to comply with our record-keeping obligations.
4. How We Use Your Information
36ok uses the personal information collected for the following specific purposes. We do not use personal data for any purpose not listed below without first obtaining your consent:
- 3.1
Account creation, maintenance, and verification — including age verification (21+), identity verification (KYC), and ongoing account authentication to ensure the security of your account.
- 3.2
Processing deposits and withdrawals via your registered bKash, Nagad, Rocket, or Upay wallet, and maintaining accurate transaction records for accounting and dispute resolution purposes.
- 3.3
Providing customer support, responding to your enquiries, handling complaints, and processing responsible gaming requests such as self-exclusion and deposit limit adjustments.
- 3.4
Fraud detection and prevention, anti-money-laundering (AML) screening, detection of multi-accounting, and general platform security — including analysis of betting patterns for signs of collusion, arbitrage abuse, or match-fixing activity.
- 3.5
Responsible gaming monitoring — including analysis of play patterns to identify players who may be exhibiting signs of problem gambling, and proactive outreach to such players in accordance with our Responsible Gaming policy.
- 3.6
Sending you promotional and marketing communications about 36ok bonuses, offers, and platform updates — but only where you have opted in to receive such communications. You may withdraw your marketing consent at any time by contacting [email protected].
5. Legal Basis for Processing
36ok processes personal data on one or more of the following legal bases, depending on the specific processing activity:
| Legal Basis | Processing Activity |
|---|---|
| Contract performance | Account management, bet settlement, deposit and withdrawal processing |
| Legal obligation | KYC / AML compliance, age verification, record-keeping, fraud reporting |
| Legitimate interests | Platform security, fraud detection, responsible gaming monitoring, performance analytics |
| Consent | Marketing communications, optional personalisation features |
6. Sharing Your Information
36ok does not sell, rent, or trade your personal information to any third party. We may share personal data only in the limited circumstances described below:
- 5.1
Service providers and technology partners — including game software providers (such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi), platform infrastructure providers, and payment processing intermediaries who act on our behalf and are contractually bound to process personal data only for the purposes we specify and to maintain appropriate security standards.
- 5.2
Fraud prevention and security agencies — where we share data with specialist fraud screening services, device fingerprinting providers, or security firms engaged to protect the platform and its players from fraudulent activity, identity theft, or cybersecurity threats.
- 5.3
Legal and regulatory authorities — where 36ok is required by law, court order, or regulatory requirement to disclose personal data to government bodies, law enforcement agencies, tax authorities, or financial regulators. 36ok will comply with all lawful requests and will notify you of such disclosure where legally permitted to do so.
- 5.4
Business transfers — in the event of a merger, acquisition, or sale of all or substantially all of 36ok's assets, personal data held by 36ok may be transferred to the acquiring entity as part of that transaction, subject to equivalent privacy protections being maintained.
7. Payment Data and Mobile Wallets
36ok processes all deposits and withdrawals through established Bangladeshi mobile financial services — specifically bKash, Nagad, Rocket, and Upay. The payment information 36ok holds is limited to the mobile wallet service name, the registered mobile number linked to the wallet, and the transaction records described in section 3 above. 36ok does not hold, process, or store any full wallet account passwords, PINs, or full card numbers.
All payment authentication — including the entry and verification of your wallet PIN — takes place directly within the wallet provider's own secure interface and is never transmitted to or processed by 36ok. The wallet provider (bKash, Nagad, Rocket, or Upay) operates under its own privacy policy and security framework, which governs the processing of your payment credentials by that provider.
8. Cookies and Tracking Technologies
36ok uses cookies and similar tracking technologies on the Platform for the purposes described below. A cookie is a small text file placed on your device by a website you visit. Cookies cannot execute programs or deliver viruses to your device.
- 7.1
Essential cookies — these are strictly necessary for the Platform to function. They maintain your login session, remember your language preference, and ensure the security of your connection. These cookies cannot be disabled without preventing you from using the Platform.
- 7.2
Analytics cookies — these collect aggregated, anonymised information about how players use the Platform (for example, which game categories are visited most frequently, average session duration, and page load performance). This data is used only to improve the Platform's functionality and user experience.
- 7.3
You can manage or disable non-essential cookies through your device browser settings at any time. Disabling essential cookies will impair your ability to log in and use the Platform. 36ok does not currently use third-party advertising cookies or behavioural retargeting cookies.
9. Data Retention
36ok retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply: account data and transaction records are retained for a minimum of five (5) years from the date of account closure to comply with financial record-keeping and anti-money-laundering obligations; responsible gaming records (including self-exclusion requests and deposit limit histories) are retained for a minimum of five (5) years; device and technical log data is retained for up to twelve (12) months for security and fraud analysis purposes; marketing consent records are retained for the duration of your account and for three (3) years thereafter.
When personal data is no longer required and no legal retention obligation applies, 36ok will securely delete or anonymise it so that it can no longer be associated with you. You may request confirmation of the retention period applicable to your specific data by contacting [email protected].
10. Your Privacy Rights
As a 36ok account holder, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Privacy Rights Request" and your registered mobile number:
36ok will respond to all privacy rights requests within 30 calendar days. Where a request is complex or involves a large volume of data, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reasons for it within the initial 30-day window.
11. Data Security
36ok implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security framework is reviewed and updated regularly to reflect current best practices in online data protection.
Despite our security measures, no method of transmission over the internet or method of electronic storage is 100% secure. While 36ok strives to use commercially reasonable means to protect your personal data, we cannot guarantee absolute security. In the event of a data security incident that is likely to result in a risk to your rights or freedoms, 36ok will notify you without undue delay.
SSL / TLS Encryption
All communications between your device and the 36ok platform are encrypted using industry-standard SSL/TLS protocols. This means that your personal data, login credentials, and transaction information are protected from interception while in transit over the internet. You can verify the SSL certificate by checking for the padlock icon in your browser's address bar when visiting https://36ok.pro.
Access Controls and Audit Logging
Access to personal data held by 36ok is restricted to authorised personnel only, on a strict need-to-know basis. All internal access to personal data is logged and audited. 36ok staff are trained on data protection obligations and are bound by confidentiality obligations that survive their employment or engagement with 36ok.
12. Protection of Minors
The 36ok Platform is strictly for adults aged 21 and above. 36ok does not knowingly collect or process personal data from persons under the age of 21. If you are under 21, you must not register or use the Platform. If 36ok discovers that it has inadvertently collected personal data from a person under 21, it will delete that data immediately and close the associated account.
13. Changes to This Privacy Policy
36ok reserves the right to update or amend this Privacy Policy at any time. The most current version of this Policy will always be published on this page, with the "Last updated" date revised to reflect the date of the most recent change. Where a change is material — meaning it significantly affects the way we collect, use, or share your personal data — 36ok will make reasonable efforts to notify registered account holders by email or through an in-platform notification prior to the change taking effect.
Your continued use of the 36ok Platform after any amendment to this Policy has been published on this page constitutes your acceptance of the revised Policy. If you do not agree with any change, you have the right to close your account and request deletion of your personal data in accordance with section 10 above.
14. Contact and Data Enquiries
If you have any questions about this Privacy Policy, wish to exercise your data rights, want to withdraw marketing consent, or need to report a privacy concern, please contact the 36ok support team. All privacy enquiries are handled confidentially and in English.
Support email: [email protected] — Please use the subject line "Privacy Enquiry" and include your registered Bangladesh mobile number so our team can locate your account record promptly. We aim to acknowledge all privacy enquiries within 24 hours and to resolve them within 30 calendar days.
Your Data is Safe With 36ok
Now that you know how we protect your privacy, explore everything 36ok has to offer. Players must be 21 and above.