Responsible Gaming at 36ok
36ok is committed to keeping gambling fun, safe, and in control. This page explains every tool and resource available to help you gamble responsibly.
1. Introduction
At 36ok, we believe gambling should be an enjoyable leisure activity — never a source of financial stress, personal harm, or addiction. As a platform serving the Bangladesh market, we take our duty of care to every player seriously. Our responsible gaming programme is built around giving players the knowledge, tools, and support they need to stay in control of their gambling at all times.
This page explains the responsible gaming tools available to all 36ok account holders, the warning signs that gambling may be causing harm, and the steps you can take — or that 36ok will take on your behalf — to protect you and anyone in your household. We strongly encourage every player to read this page carefully and to make use of the tools described here.
2. Player Protection Tools
36ok provides a full suite of player protection tools. These are practical controls that help you manage the time and money you spend on the platform. All tools are free, readily available, and can be activated at any time:
Deposit Limits
Set a daily, weekly, or monthly cap on the amount you can deposit into your 36ok account. Once a deposit limit is set, it takes effect immediately for reductions and within 24 hours for increases (to allow a cooling-off window). This tool is the most direct way to control your overall gambling spend and is strongly recommended for all players.
Loss Limits
Set a maximum amount you are willing to lose in a given time period — daily, weekly, or monthly. Once your loss limit is reached for the period, your account will be automatically restricted from further wagering until the period resets. Loss limits are a powerful tool for players who want to ensure that a run of bad luck cannot spiral beyond a pre-agreed threshold.
Session Time Limits
Set a limit on how long a single gambling session can last. Once your session time limit is reached, you will be logged out automatically and will need to actively choose to start a new session. Session limits are especially useful for players who find that time passes quickly while gambling and want a built-in reminder to take regular breaks.
Self-Exclusion
If you feel that gambling is no longer under your control, you can request self-exclusion from the 36ok platform for a fixed period of 1 month, 3 months, 6 months, 12 months, or permanently. During a self-exclusion period, you will not be able to log in, deposit, or place bets. 36ok will also suspend all marketing communications to your account for the duration of the exclusion. Self-exclusion cannot be reversed before the chosen period expires.
Time-Out / Cooling-Off
If you want a short break from gambling without committing to a full self-exclusion, you can request a time-out period of 24 hours, 48 hours, or 7 days. During a time-out, your account is suspended in the same way as a self-exclusion, but the period is shorter and is designed for players who simply need a brief pause to reset. Time-outs can be extended but not shortened once activated.
3. Keeping Gambling Fun
Responsible gambling is not about gambling less — it is about gambling smarter and staying in control. These four principles help every 36ok player keep their gambling experience positive:
Gambling at 36ok should feel like entertainment — the same way you might spend money on a cricket match ticket or an evening out in Dhaka. If gambling starts to feel like an obligation, or if you find yourself chasing losses, it is time to use the tools described in section 2 or to contact our support team.
4. Warning Signs of Problem Gambling
Problem gambling can affect anyone, regardless of income, age, or experience. The following are recognised warning signs that gambling may be causing harm. If you recognise one or more of these signs in yourself or someone you know, please contact 36ok support or seek professional help:
Spending more money on gambling than you originally planned, or gambling with money set aside for essentials like rent, food, or bills.
Chasing losses — continuing to gamble after a loss specifically to try to win back what you have lost, rather than stopping and accepting the outcome.
Borrowing money from family, friends, or financial services in order to fund gambling activity, or selling personal possessions to raise gambling funds.
Neglecting work, studies, family responsibilities, or personal health because of time spent gambling, or lying to family members about how much time or money has been spent on gambling.
Feeling anxious, irritable, or restless when not gambling, or using gambling as the primary way to cope with stress, loneliness, anxiety, or depression.
Making multiple failed attempts to cut down or stop gambling, or feeling a persistent urge to gamble even after deciding to stop.
5. How to Activate Responsible Gaming Tools
Activating any responsible gaming tool at 36ok is straightforward. Follow these steps:
Identify the tool — Decide which tool you need from section 2 above — deposit limit, loss limit, session limit, self-exclusion, or time-out.
Contact support — Send an email to [email protected] with the subject line "Responsible Gaming Request". Include your full name and your registered Bangladesh mobile number so our team can locate your account instantly.
Specify the parameters — State exactly what you want — for example: "Please set a weekly deposit limit of ৳5,000" or "Please apply a 30-day self-exclusion to my account starting today".
Confirmation — 36ok will send a confirmation to your registered email or mobile number once the tool has been activated. Keep this confirmation for your records.
Review regularly — Revisit your responsible gaming settings periodically. If your circumstances change and you need to tighten your controls further, contact support again at any time. There is no limit to the number of requests you can make.
6. Age Verification and Minor Protection
36ok strictly enforces a minimum age of 21 years for all account registration and all gambling activity on the platform. This requirement is not optional. During registration, all new players are required to confirm that they are aged 21 or above. 36ok reserves the right to request documentary proof of age (such as a national ID or passport) at any time, and to suspend an account while age verification is pending.
If you are a parent or guardian in Bangladesh and are concerned that a person under 21 in your household may be accessing online gambling platforms, we recommend using device-level parental control software to restrict access to gambling websites and apps. If you suspect that a minor has already registered a 36ok account, please contact us immediately at [email protected].
7. Getting Help and Support
If you feel that gambling is having a negative impact on your life, your finances, or your relationships, please reach out for help. 36ok's support team is available to assist you with responsible gaming requests, and we will always treat your enquiry with complete confidentiality and without judgement. You do not need to be in crisis to ask for help — taking action early is always the right choice.
36ok Responsible Gaming Support
Contact our support team to request any responsible gaming tool, report a concern about your own gambling, or ask for guidance. All requests are treated confidentially and actioned within one business day. You can also write to us on behalf of a family member if you are concerned about their gambling behaviour.
[email protected]We also encourage players who feel they may have a gambling problem to speak to a trusted friend, family member, or healthcare professional in their community. Seeking help is a sign of strength, not weakness. In Bangladesh, if gambling-related distress is affecting your mental health, please consider speaking to a qualified counsellor or doctor.
8. Our Responsible Gaming Commitment
36ok's responsible gaming programme is not a compliance checkbox — it is a genuine commitment to the welfare of every player on our platform. We continuously monitor play patterns to identify players who may be at risk and proactively reach out where we see signs of harmful gambling behaviour. We will never pressure a player to gamble more, and we will never make it harder to use our responsible gaming tools than it is to make a deposit.
We review and improve our responsible gaming tools on a regular basis. If you have a suggestion for how we could do more to protect players, we genuinely welcome your feedback at [email protected]. Players in Bangladesh deserve a gambling platform that treats them with respect, and that is what 36ok aims to be every single day.
Play Responsibly With 36ok
Gambling is more enjoyable when you stay in control. Explore 36ok's games knowing our responsible gaming tools are always here for you. For players aged 21 and above only.