36ok Frequently Asked Questions

36ok requires a valid government-issued photo ID for KYC verification. Your National ID card (NID) is the most widely accepted document. A passport or driving licence also works. Upload clear front-and-back images through your account settings page. Verification is typically completed within 24 hours on business days.

On the 36ok login page, tap the Forgot Password link and enter the mobile number linked to your account. You will receive an OTP by SMS within seconds. Enter the OTP, set a new password, and you are back in. If the OTP does not arrive within two minutes, check the number is correct and request it again. Contact support if the issue continues.

No — 36ok strictly permits one account per person. Duplicate accounts violate the Terms and Conditions and can result in all accounts being suspended with balances forfeited. If you have accidentally created a second account, contact support immediately to close it before any penalties are applied.

First withdraw any remaining balance, then contact 36ok support via live chat or email with your account details and a written closure request. The team processes closure requests within three business days. Note that a permanent closure is different from self-exclusion — self-exclusion is a time-limited responsible gaming tool, whereas closure is irreversible.

36ok accepts bKash, Nagad, Rocket, and Upay for instant deposits — making it easy to fund your account from anywhere in Bangladesh, whether you are in Dhaka, Chittagong, Sylhet, or Khulna. Bank transfers via Dutch-Bangla Bank, BRAC Bank, and Islami Bank are also available for players who prefer online banking.

bKash deposits on 36ok credit to your wallet instantly — typically within seconds of the bKash transaction completing. If your balance has not updated after five minutes, confirm the transaction succeeded in your bKash app and that you used the correct 36ok merchant number, then contact support with the bKash transaction ID for a fast resolution.

The minimum deposit on 36ok is ৳200 when using bKash, Nagad, or Rocket. This low entry point lets players across Bangladesh start with a modest amount. 36ok itself does not impose a maximum deposit ceiling, though your mobile banking provider may apply its own daily or per-transaction limits.

The minimum withdrawal on 36ok is ৳500. Funds are sent to the mobile wallet number registered on your account, so make sure the bKash, Nagad, or Rocket number on your profile matches the wallet you intend to use. Most withdrawals complete within 30 minutes to a few hours during normal operating times.

36ok charges no platform fees on standard withdrawals. Your mobile banking provider — bKash, Nagad, or Rocket — may apply their own transaction charges at standard rates. For players who withdraw regularly, Nagad typically carries the lowest per-transaction cost among the three services, though rates can change so always check with your provider.

36ok carries sports betting (BPL, IPL, T20 World Cup, football, kabaddi), live casino games with real dealers (Baccarat, Roulette, Blackjack, Dragon Tiger, Andar Bahar), video slots, crash games, and fishing games. All titles come from certified providers including Pragmatic Play, Evolution Gaming, Spribe, and Ezugi, so every game is independently verified for fairness.

Yes — 36ok covers all Bangladesh Premier League (BPL) fixtures with a wide range of markets: match winner, top run-scorer, highest opening partnership, total sixes, and over/under run lines. Live in-play betting is available throughout each match, so you can place wagers as the game evolves. Bangladesh Tigers internationals and IPL matches are also fully covered.

All 36ok games use certified RNG (Random Number Generator) technology supplied by regulated studios such as Pragmatic Play and Evolution Gaming. Each spin, card draw, and game-show outcome is statistically independent. The platform runs on SSL encryption to secure data in transit, and game providers publish independently audited RTP figures for every title.

Yes — 36ok is a fully mobile-optimised web platform. No app download is needed. Open 36ok.pro in Chrome on Android or Safari on iPhone and the site loads in a mobile-friendly layout designed for one-handed use. All games, deposits, withdrawals, and account management work directly in your phone browser with no installation required.

RTP (Return to Player) is the percentage of all wagered money a slot is designed to pay back over millions of spins. A slot with 96% RTP returns ৳96 for every ৳100 wagered on average over its lifetime. 36ok sources games from Pragmatic Play and other certified providers who publish audited RTP figures for every title, so you can check a game's RTP before you play.

36ok offers a first-deposit welcome bonus for new players. The exact match percentage and maximum bonus amount are shown on the promotions page and may vary by season — look out for enhanced offers during Eid, the BPL season, and the ICC T20 World Cup. Always read the full bonus terms to understand the wagering requirement before claiming any offer.

A wagering requirement (also called rollover) tells you how many times you must bet your bonus amount before the funds convert to withdrawable cash. For example, a 20x rollover on a ৳1,000 bonus means placing ৳20,000 in qualifying bets before cashing out. Each bonus on 36ok shows its own rollover multiplier in the terms — check this figure before you claim.

Yes — most 36ok bonuses expire 7 to 30 days after they are credited to your account. If you do not complete the rollover within the window, the bonus balance and any derived winnings are removed. The specific expiry period is stated in each offer's terms. Set a reminder when you claim a bonus so you do not lose it to the clock.

Yes — 36ok runs an ongoing loyalty program where regular players accumulate points based on their wagering activity. Points can be redeemed for bonus credits, free spins, or cashback. Higher-tier VIP members receive benefits such as dedicated account managers, priority withdrawals, and exclusive seasonal promotions tied to events like Pohela Boishakh and Eid. Visit the promotions page for current tier details.

36ok periodically runs free spin promotions on selected slot titles from Pragmatic Play and other providers. Free spins may form part of a welcome package, a reload bonus, or a standalone weekly promotion. Winnings from free spins are credited as bonus funds and subject to the standard rollover requirement unless the specific offer states otherwise — always check the terms first.

36ok is a safe and reliable platform built specifically for the Bangladesh market. The site operates on SSL encryption to protect all personal and financial data in transit. Payments are processed exclusively through trusted local providers — bKash, Nagad, and Rocket — and the platform enforces strict KYC verification and anti-fraud procedures to keep every player account secure.

Players must be 21 years or older to register and play on 36ok. This age restriction is enforced at the KYC verification stage — you will need to submit a valid NID or passport showing your date of birth. Providing false age information is a breach of the Terms and Conditions and results in immediate permanent account closure with all funds forfeited.

Yes — 36ok provides self-exclusion tools for players who feel they need a break from gambling. You can request a cooling-off period of 24 hours, 7 days, or 30 days, or apply for a permanent self-exclusion, through your account settings or by contacting support directly. During any exclusion period your account is locked and no deposits, withdrawals, or logins are permitted.

Yes — 36ok lets you set daily, weekly, or monthly deposit limits as part of its responsible gaming toolkit. Once set, a limit takes effect immediately. Any request to increase a limit is subject to a 24-hour cooling-off period before it activates, giving you time to reconsider. To configure limits, go to the responsible gaming section in your account settings or contact the support team.

36ok support is available 24 hours a day, 7 days a week via live chat on the website. You can also email the team at [email protected]. The team handles account queries, payment issues, game disputes, and responsible gaming requests. For urgent matters such as suspected unauthorised access to your account, live chat is the fastest channel — response times are typically under two minutes.